I Purchased Hero Bucks but they are not showing up in my account

If you purchased Hero Bucks but are not able to see them in your account, it could be for a variety of reasons. Typically, Hero Bucks show up in your account within 24 hours. 

If they are still not appearing after 24 hours, you may need to contact a member of our support team. 

If there is a glitch you can speak to our support team and they will get it sorted out for you.

For Android, you need to take a screenshot of the payment receipt from Google. You can find receipts in your email, they come from [e-mail]. If you do not find the receipt in your inbox, you can open all your purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

 For iOS,

You need to take a screenshot of the payment receipt from Apple. You can find the receipts in your inbox. They come from [e-mail]. If you cannot find the receipt in your inbox, you can check the payment history:

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Purchase History.
5. Tap Last 90 Days, then select a different date range.

You can also find the list of your recent purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.